Cancellation Policy

At High Rise Luxe Cleaners we understand that circumstances may arise that require you to cancel or reschedule your cleaning appointment. To provide clarity and transparency, we have established the following cancellation policy:

• Cancellation Notice
  We require a minimum of 24 hours’ notice for cancellations or rescheduling of cleaning appointments.
  If you need to cancel or reschedule your appointment, please contact us at least 24 hours before the scheduled start time.
  
  
• Late Cancellations
  Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment will be considered late cancellations. In the event of a late cancellation, a cancellation fee may apply.
  
  
• Cancellation Fees 
  For late cancellations, a cancellation fee of 50% may be charged.
  
  The cancellation fee will be assessed to cover any costs associated with scheduling adjustments and lost opportunities to provide services to other clients as well as loss wages to our cleaners.
  
  
• Rescheduling
  If you need to reschedule your cleaning appointment, we will make every effort to accommodate your new preferred date and time, subject to availability.
  
  Rescheduling requests should be made at least 24 hours before the original scheduled appointment.
  
  
• Exceptional Circumstances
  We understand that unforeseen circumstances may arise, such as sudden illness or emergencies, which may necessitate last-minute cancellations.
  
  If you experience exceptional circumstances, please contact us as soon as possible, and we will work with you to find a suitable solution.
  
  
• Communication
  All cancellation or rescheduling requests must be communicated directly to our customer service team via info@highriseluxecleaners.com

We value your time and our commitment to providing reliable cleaning services. By adhering to this cancellation policy, we can efficiently manage our schedule and serve all of our clients effectively. We appreciate your understanding and cooperation.