HIGHRISE LUXE CLEANERS LLC (“Highrise Luxe Cleaners,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book services, or communicate with us.
Information We Collect
We may collect personal information that you voluntarily provide when you interact with our website or services. This may include your name, email address, phone number (which is optional), service address, payment information, and booking or service-related details. We may also automatically collect limited technical information such as IP address, browser type, and website usage data for operational and performance purposes.
How We Use Your Information
We use the information collected to schedule and perform cleaning services, communicate with you regarding bookings, changes, and customer care matters, process payments, improve our services and website functionality, and send service-related notifications and reminders. Your information may be used to: Schedule and perform cleaning services. Communicate regarding bookings, changes, or customer care matters. Process payments. Improve our services and customer experience. Send service-related notifications and reminders.
Mobile Messaging Privacy (Required Disclosure)
No Mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can opt out at any time by replying STOP. Message and data rates may apply.
Information Sharing
We do not sell or rent your personal information. We may share information only with trusted service providers as necessary to operate our business (e.g., payment processors), or when required by law.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.
Your Choices
You may opt out of marketing communications at any time. You may also request access, correction, or deletion of your personal information by contacting us.
Contact Us
If you have questions about this Privacy Policy, please contact us at: Email: info@highriseluxecleaners.com
Effective Date: January 1st, 2026
These Terms of Service (“Terms”) govern your use of the HIGHRISE LUXE CLEANERS LLC website and services. By booking or using our services, you agree to these Terms.
Service Accuracy & Adjustments
In the event that the cleaner arrives at the client’s premises and discovers that the cleaning type or number of rooms is incorrectly scheduled, the company reserves the right to adjust the service fee accordingly. Additional charges will be applied based on the increased scope of work required for the additional rooms or services. The client will be notified of any changes to the fee before the cleaning service is performed, and payment of the adjusted amount will be billed upon completion of the service.
By scheduling a cleaning, the client agrees to these terms and acknowledges the accuracy of the information provided regarding the property’s size and cleaning type.
Payments & Authorization
By scheduling a cleaning and checking the applicable consent box at checkout, you authorize HIGHRISE LUXE CLEANERS LLC to charge your selected payment method for services rendered.
Checkout Consent & Communications
By completing a booking, you affirm that you have read and agree to HIGHRISE LUXE CLEANERS LLC’s Terms of Service and Privacy Policy.
Providing a phone number during checkout is optional. If you choose to provide a phone number and separately opt in to receive text messages, you consent to receive customer care messages related to your booking or services. Promotional or marketing text messages will only be sent where separate, explicit consent is provided.
You may opt out of SMS communications at any time by replying STOP. Message frequency may vary. Message and data rates may apply.
Mobile Messaging Terms (Required Disclosure)
You agree to receive Customer Care messages from HIGHRISE LUXE CLEANERS LLC. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP
You can also email us at info@highriseluxecleaners.com. (Required Disclosure) You agree to receive Customer Care messages from HIGHRISE LUXE CLEANERS LLC. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP
You can also email us at info@highriseluxecleaners.com
Contact Form & SMS Consent
When submitting a contact form on our website: – Providing a phone number is optional – Opting in to receive SMS/text messages is optional
If you choose to opt in, the following disclosure on the checkout page applies and must be accepted via checkbox:
“By checking this box I consent to receive an SMS text message to my cell number provided above for Customer Care messages from HIGHRISE LUXE CLEANERS LLC. I understand that I can opt-out of receiving text messages at any time by responding with STOP. I can reply with HELP to get help. Message frequency may vary. I understand that message and data rates may apply. See HIGHRISE LUXE CLEANERS LLC’s Terms of Service and Privacy Policy.”
Promotions & Communications
By entering information on our website, you affirm that you have read and agree to the Terms of Service and Privacy Policy and authorize HIGHRISE LUXE CLEANERS LLC to deliver service-related notifications, reminders, and promotional offers via email or text message where consent has been provided.
Limitation of Liability
HIGHRISE LUXE CLEANERS LLC shall not be liable for indirect, incidental, or consequential damages arising from the use of our services, to the maximum extent permitted by law.
Changes to These Terms
We reserve the right to update these Terms and our Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
Governing Law
These Terms are governed by the laws of the State of New York.
Contact Information
HIGHRISE LUXE CLEANERS LLC Email: info@highriseluxecleaners.com
